Magnetix Pulse — Deleting your account
This page explains how to delete your Magnetix Pulse account and the data tied to it.
1. Delete from inside the app (recommended, immediate)
- Open Magnetix Pulse and sign in to your account.
- Open Settings and tap Delete my account at the bottom of the page.
- Read the warning about what will be deleted and confirm with Delete my account.
- If you have not signed in during the last few minutes, you are asked to confirm your identity for security. You will need to pick your Google account, enter your password, or approve with Facebook.
- When the deletion is complete, the game data on your device is cleared too and the app restarts.
If you have a duel whose result is not final yet, the deletion waits a few minutes. Try again shortly. Other running duels are closed as if you had left them, and your opponent wins. Pending invitations are withdrawn or declined.
2. If you cannot access the app
Send an e-mail with the subject "Account deletion request" to support@magnetixpulse.com. If you can, write from the e-mail address linked to your account. We may ask for more information to confirm that the account is yours. No account is deleted on an unverified request. This page has no form that deletes accounts, and an account cannot be deleted just by entering an account ID, an e-mail address or a player code.
3. Guest players
If you played without creating an account, there is no account of yours on our servers. Your progress is on your device only. Uninstalling the app, or clearing its data in Android settings, is enough.
4. What is deleted
- Your sign-in account (the Firebase Authentication user: e-mail, display name, sign-in methods)
- Your player profile, leaderboard alias and player code
- Your entry on the public leaderboard
- Your friends, the friend requests you sent and received, and your list of blocked players
- Your notification addresses (device tokens)
- Your coin wallet on the server and its transaction records
- Daily counters, invitation and security records tied to your account
- Game data on your device (career, coins, inventory, settings, session)
5. What is kept, and why
- Duel and match records: these are part of your opponents' history and statistics, so they are not deleted. Your profile is deleted, so your name does not appear in them; other players see "Deleted player". Only a random account ID remains in these records.
- Blocks other players placed on you: each is that player's own decision and their data.
- Analytics data: Google Analytics data is not linked to your account, so it cannot be deleted per person. It is removed when Google Analytics' retention period ends.
- Advertising data: data processed by Google Mobile Ads is subject to Google's own policies.
- Where the law requires it, the relevant records may be kept for as long as that obligation requires.
6. How long does it take?
Deletion from inside the app is immediate. Once it has finished, the account cannot be restored.
7. Operator and contact
Serkan Ünek / Smart Magnet Studios
Premier Kampus
Ofis No: 29, Ofis 84
Kağıthane / İstanbul
Türkiye
E-mail: support@magnetixpulse.com
Smart Magnet Studios is a brand operated by Serkan Ünek.
